General Questions:
1. What is Art Orijin?
Art Orijin is an online platform where you can discover and purchase unique art prints, including both Open Edition prints and Limited Edition prints.
2. What is the difference between Open Edition and Limited Edition prints?
Open Edition prints are available in unlimited quantities, while Limited Edition prints are produced in a limited number, making them more exclusive.
3. How are Limited Edition prints numbered?
Limited Edition prints are numbered and signed by the
artist. Each print will have a unique number (e.g., 1/100), indicating its place in the edition.
Printing Process:
4. Where are Open Edition prints printed?
Open Edition prints are printed off-site using a high-quality print-on-demand service.
5. Where are Limited Edition prints printed?
Limited Edition prints are printed in-house by Art Orijin to ensure quality and exclusivity.
6. What materials are used for printing?
We use premium materials for both Open Edition and Limited Edition prints, ensuring vibrant colors and longevity.
Framing:
7. Do you offer framing services?
Currently, we do not offer framing services. All prints are sold unframed, allowing you to choose a framing option that best suits your style and space.
8. Can I get recommendations for framing my print?
While we don't offer framing, we can provide general recommendations for framing options that complement our prints. Feel free to contact our customer support for advice.
Shipping and Delivery:
9. What is the estimated delivery time for my order?
Delivery times vary based on
your location and the type of print. Please check our shipping policy for more information.
10. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and
delivery times may vary based on the destination.
Returns and Exchanges:
11. What is your return policy?
Please review our return policy for detailed information on returns and exchanges. (Note: this section is forthcoming.)
12. What if my print arrives damaged?
In the rare event that your print arrives damaged, please
contact our customer support with photos of the damage, and we will assist you in resolving the issue.
Customization:
13. Can I request custom sizes for prints?
Currently, we offer standard
sizes for our prints. However, if you have specific size
requirements, please contact us, and we'll do our best to
accommodate your request.
14. Do you accept custom art requests?
At the moment, we do not offer custom art creation
services. Our focus is on providing a curated collection of prints.
Contact and Support:
15. How can I contact Art Orijin for further assistance?
Feel free to reach out to our customer support team
through the contact form on our website or via email at
support@artorijin.com.